BidStreet attempts to be as accurate as possible. If an item auctioned by BidStreet is not as described, your sole remedy is to request a return. You have seven (7) days from pick up in which to inform BidStreet of the issue via email; items picked up after 11 days from the auction date will be disqualified. A Warranty/Return Authorisation form will be sent to you and must be filled out and forwarded to BidStreet. A Team Member will assess the claim and deal with it accordingly. A Team Member will review the listing and decide whether to deny the return, do an exchange with a duplicate of the item or give a refund/store credit. BidStreet's decision is final. Our Return Policy does not include or extend to damage caused by or during the shipping process. Please be advised, products listed as being “AS-IS” are to be treated as Final Sale. Return of items under $10 will not be accepted in any manner once it has left the premises. There will be no exceptions.
Items may be considered for store credit/refund for the following reasons only:
• Defective (must be returned with packaging as sold)
• Misrepresentation (must be returned in same condition and with packaging as sold).
If the request is past the seven (7) day return policy, BidStreet reserves the right to hold no more responsibility in regards to the items sold.
Your bid is a contract between you and the listing creator. If you had the highest bid and won the item, you entered into a legally binding purchase contract. Returns for any of the following reasons will not be entertained:
• Does not fit.
• Do not like the item.
• Any other unwarranted reason, including damage caused by the user or misuse of the product.
We will not be entertaining returns on any items listed "AS-IS" (these items are considered Final Sale) or if any issues were either stated in the extended description, item/package description or if there was a photo of the issue.
We try very hard to inspect and test everything to the best of our ability before we list any item within our given time frames. Since we are dealing with misguided freight, customer returns, consignments and overstock we test everything we feel warrants it before we list the item up for auction. (eg. household appliances, electronics). We are only human and if anything slips through the cracks, contact us and we will do our best to make it right for you. However, it is ultimately the bidder's responsibility to do their own research and fully read the entire listing before bidding. If the buyer misses our description, photos or misunderstands the listing, we at BidStreet will not be held responsible in regards to a return. Members must pay for all won items. Failure to do so may result in the member's account being deactivated.
Our bidders are very important to us and we make it our mission to always make it right and fair for everyone!
Management reserves the right to deactivate the account of repeat offenders.