BidStreet attempts to be as accurate as possible. If an item auctioned by BidStreet is not as described, your sole remedy is to return it to the store in its original condition. We have a seven (7) day in-house return policy from date of pick up (does not apply to "AS-IS" items).
Items may be returned for store credit/refund for the following reasons only:
• Defective (must be returned with packaging as sold)
• Misrepresentation (must be returned in same condition and with packaging as sold).
If you feel an item you have won was not represented accurately or has malfunctioned, you must contact us within seven (7) days of receipt. Each return request will be examined and receive its own evaluation. We will review the listing and decide whether to deny the return, do an exchange of the item or give a refund/store credit. This does not include or extend to damage caused by or during the shipping process (if applicable). We will first exchange the item if we have a duplicate in stock. If we do not have a duplicate of the item the bidder will be given a refund/store credit. If it is past the seven (7) day return policy, BidStreet reserves the right to hold no more responsibility in regards to the items sold.
Your bid is a contract between you and the listing creator. If you had the highest bid and won the item, you entered into a legally binding purchase contract. Returns for the following reasons are at the discretion of the Management and are subject to a restocking fee of 10% with a minimum charge of $5.00:
• Buyer's remorse.
• Does not fit.
• Do not like the item.
• Any other unwarranted reason, including damage caused by the user or misuse of the product.
Receipts are required for all returns.
We will not be entertaining returns on any items listed "AS-IS" (these items are considered Final Sale) or if any issues were either stated in the extended description, item/package description or if there was a photo of the issue.
We try very hard to inspect and test everything to the best of our ability before we list any item within our given time frames. Since we are dealing with misguided freight, customer returns, consignments and overstock we test everything we feel warrants it before we list the item up for auction. (eg. household appliances, electronics). We are only human and if anything slips through the cracks, contact us and we will do our best to make it right for you. However, it is ultimately the bidder's responsibility to do their own research and fully read the entire listing before bidding. If the buyer misses our description, photos or misunderstands the listing, we at BidStreet will not be held responsible in regards to a return. Relisting a won item is not our policy. Members must pay for all won items. Failure to do so may result in the member's account being deactivated.
Our bidders are very important to us and we make it our mission to always make it right and fair for everyone!
Management reserves the right to deactivate the account of repeat offenders.