BidStreet attempts to be as accurate as possible. If an item auctioned by BidStreet is not as described, your sole remedy is to return it in its original condition. We have a seven (7) day in-house return from date of pick up on any items that have either malfunctioned or weren't complete and the condition was not indicated in the listing. We don't, however, accept any returns that have resulted from the customer causing damage to or from misusing the item. This date may be different for any extended orders purchased over PayPal/e-Transfer and held for the bidder.
If you feel an item you have won was not represented accurately or has malfunctioned, you must contact us within seven (7) days of receipt. Each return request will be examined and receive its own evaluation. We will review the listing and decide whether to deny the return, do an exchange of the item or give a refund/store credit. This does not include or extend to damage caused by or during the shipping process. We will first exchange the item if we have a duplicate in stock. If we do not have a duplicate of the item the bidder will be given a refund/store credit. We will not be entertaining returns if any issue was either stated in the extended description, item/package description or if there was a photo of the issue. If it is past the seven (7) day return policy, BidStreet holds no more responsibility in regards to the items sold.
We try very hard to inspect and test everything to the best of our ability before we list any item within our given time frames. Since we are dealing with misguided freight, customer returns, consignments and overstock we test everything we feel warrants it before we list the item up for auction. (eg. household appliances, electronics). We are only human and if anything slips through the cracks, contact us and we will do our best to make it right for you. However, it is ultimately the bidder's responsibility to do their own research and fully read the entire listing before bidding. If the buyer misses our description, photos or misunderstands the listing, we at BidStreet will not be held responsible in regards to a return. Relisting a won item is not our policy. Members must pay for all won items, however if the member is experiencing "buyer's remorse" or bid on an item in error, they may refuse the item and pay a 10% restocking fee (10% of the item bid price, with a minimum charge of $5.00 per item) due on the current invoice. Failure to do so may result in the member's account being cancelled. Please visit the store and a BidStreet Team Member will deal with this issue accordingly.
Our bidders are very important to us and we make it our mission to always make it right and fair for everyone!