Effective April 7th Auction
No contact curbside pickup: To assist our local customers, we have implemented a no contact curbside pickup service. Call the store when you arrive in the parking lot and we will place your order outside the door.
Using curbside pickup:
Pay for your winnings using e-Transfer (email@example.com), PayPal or credit card. Credit card payments can be done through PayPal (no need for an account) or over the phone. We will not be accepting cash payments at this time.
Call the store in advance to arrange a pickup time and your item(s) will be ready when you arrive.
Local Delivery: We are offering home delivery (drop and go) for a nominal charge of $20.00. Area coverage is from Hamilton to Scarborough (north to Hwy #7). Other areas can request shipping.
Shipping: Shipping is done using Canada Post. Rates are based on cost of shipping, plus $15 handling fee for a box or $5.00 for a single packet item.
We continue to do our best to provide customer support via email during regular business hours. Our community's safety, including customers and staff is very important to us. We encourage everyone to wash their hands, practice social distancing and stay home. The BidStreet Team thanks you for your ongoing support and understanding.
UNDERSTANDING HOW TO BID
WHERE TO BID?
You can place your bid 2 ways:
HOW DOES PROXY BIDDING WORK?
All listings start at $1.00 with no reserves and when you decide to bid on an item you can set your current proxy bid to any amount you are willing to pay. Our system will automatically keep you $1.00 higher than the previous bidder as long as your proxy bid is higher than theirs. You will continue winning this item until another bidder places a higher proxy bid than yours. When an auction is listed it will automatically start at $1.00.
EXAMPLE OF BIDDING
“Alex823” bids $10.00. You decide you want to also bid on this item and bid $20.00. You will now currently be winning that item for $11.00 because your proxy bid is now higher than Alex’s. “Alex823” then bids $15.00. You will still be winning the item for $16.00 because your proxy bid is still higher than Alex’s. “Alex823” now bids $25.00. He will now be winning the item for $21.00 as he outbid your proxy bid of $20.00. This will continue until the auction time ends on that item. What if “Alex823” bids the same amount as me? Whoever placed the proxy bid of $20.00 first will be winning the item for $20.00.
UNDERSTANDING OUR CONDITION DESCRIPTIONS
We encourage all our bidders to fully read the listing. Below the title there will be a condition scale of the product you are bidding on. Further below will be the description to further explain the condition in more detail. All bidders are responsible for fully reading the listing before bidding.
WHAT HAPPENS WHEN I BID ON AN ITEM?
When you bid on an item, the thumbnail will gain a bold black border and a traffic light will automatically appear (see UNDERSTANDING TRAFFIC LIGHTS for the detailed description). The traffic lights are for novelty purposes only and may not be entirely accurate. When there are 20 minutes remaining on an item, the thumbnail will turn a faint red. In order to prevent unfair auction sniping, the auction will extend two (2) minutes every time a bid is placed within the last two (2) minutes of the auction ending.
UNDERSTANDING THE TRAFFIC LIGHTS
Please note, the traffic lights on the site are for novelty purposes only and may not be entirely accurate. They are not to be used as notification of winning or losing a bid. We recommend clicking on the listing and refreshing the page regularly for the most current bid amount.
WHAT HAPPENS AFTER I WIN AN ITEM?
Once you have successfully won an item(s), you have until the following Wednesday to pay for them. Our auctions are held Tuesday evenings, therefore, you have from Wednesday to Wednesday to make payment. The following Wednesday gives you the opportunity to pay for two (2) weeks' worth of won auction items. Payment can be made using PayPal or e-Transfer (info@BidStreet.ca). We would appreciate all items be picked up within three (3) weeks as we have limited storage space.
Customers are responsible for paying for their items within the given time frame. You can pay for your items online with PayPal or using EMT (e-Transfer). You can also pay for your items at our retail store. We accept cash, Interac, Visa, and MasterCard. BidStreet reserves the right to place a 10% restocking fee (10% of the price you won the item for) on your next invoice for each unpaid item, with a minimum of $5.00. To be fair to all users, repeat offenders will have their user account deactivated until their account has been cleared. Reactivation is at the discretion of management.
WHAT IF I DO NOT WANT AN ITEM?
If someone bids on an item and wins it, but does not pay for and pick up said item, we at BidStreet find this unfair to our other customers who had intentions of purchasing that item. It is ultimately the bidder's responsibility to do their own research and fully read the entire listing before bidding. If the buyer misses our description, photos (if applicable) or misunderstands the listing, we at BidStreet will not be held responsible in regards to a return. This is in place to deter reckless/unfair bidding. If the buyer is experiencing buyer's remorse or did not properly look at and read the listing, resolution is up to the management's discretion. Please review our Return and Warranty Policies for further details.
3 STRIKES RULE
To ensure responsible and fair bidding, every account is given a 3 strikes mercy because we understand things happen. If items are not paid for and picked up a total of three (3) different times in a row, the customers IP address will be banned (account will be deactivated) from bidding on BidStreet. This, once again, is to ensure fair bidding to all our customers. Reactivation of an account is at the discretion of the Management.