***Please include your username when contacting us. Thank you.***
COVID-19 OPERATIONS UPDATE
BidStreet is very appreciative of members prepaying for their orders. All items must be paid for within 10 days of the auction date. At the end of this period (i.e. 3pm Friday close), any and all unpaid items will be relisted. Paid items will be held for 21 days and must be picked up within this time frame. This allows for pickup of two auctions.
We continue to offer curbside pickup. Winnings must be paid for prior to pickup. Payment can be made using e-Transfer (info@BidStreet.ca), PayPal or credit card via PayPal (no account needed). Please allow a minimum of two hours from time of payment before coming to pick up your order. Orders paid for after 8pm will not be ready until after noon our following business day. Call the store upon your arrival and your items will be brought out.
The BidStreet Team thanks you for your ongoing support and understanding.
PLEASE READ BEFORE SENDING MESSAGE
Customer satisfaction is very important to us. In order to expedite assisting you, always include your username. Before sending an email, refer to our list of FAQs (see below). If you are still in need of assistance, simply reply to this email and a BidStreet Team Member will get back to you shortly. Please note, emails are normally addressed during regular business hours, Mon-Fri. Holidays and limited staff may affect response time.
FAQs and INFO
Our team is trying its best to minimise this occurrence and we apologise for the inconvenience. A BidStreet Team Member will be happy to assist you the next time you are in the store to locate your missing item. Please bring all pertinent information i.e. listing ID and SKU. Unfortunately, on rare occasions, items go missing. If your missing item cannot be located, BidStreet will remove the cost of the product from your receipt, and/or process a return payment if payment was made prior to pick up.
You have seven (7) days from pick up in which to inform BidStreet of an issue with your item. If a product is defective and the issue was not stated in the listing, please bring the defective product(s) back to BidStreet and a Team Member will be happy to address the issue accordingly. Please be advised, products listed as being “AS-IS” are to be treated as Final Sale.
We offer shipping through Canada Post (restriction may apply). Please contact us via email to get a quote and make arrangements. Payment must be made for won items before shipping can be arranged.
Relisting a won item is not our policy. Members must pay for all won items, however if the member is experiencing "buyer's remorse" or bid on an item in error, they may refuse the item and pay a 10% restocking fee (10% of the item won price, with a minimum charge of $5.00 per item) due on the current invoice. Failure to do so may result in the member's account being suspended/cancelled. Please visit the store and a BidStreet Team Member will deal with this issue accordingly.
REMOVING AN UNWANTED/ERRONEOUS BID
BidStreet cannot remove a bid during the auction once placed. Should you win the item, please come into the store and a Team Member will deal with it accordingly.
INCORRECT LISTING INFORMATION
Thank you for bringing this to our attention. A Team Member will investigate further and make the necessary corrections to the online listing.
We are looking for Associate Sellers interested in selling their products with us. All items MUST be of good quality, clean, and in saleable condition. Associate Sellers will be shown how to use the platform to list their items correctly. Associate Sellers will be able to post on the platform any time, anywhere. Associate Sellers must be able to post a minimum of 100 items per auction. Cost to sell with BidStreet is $100/auction plus a 20% seller's premium.
BidStreet will also entertain buying items in saleable condition. Please provide quantities and price.
If this is of interest to you, please contact us via email and a BidStreet Team Member will contact you to further discuss this opportunity.
PICK UP/HOURS OF OPERATION
We are currently offering curbside pickup only. Call the store upon your arrival and your items will be brought to your vehicle. All items must be paid for within 10 days of auction date. Any and all unpaid items will be relisted as of the Monday following this period. Repeat offenders will have their account deactivated. Reactivation will be at the discretion of management.
Regular business hours are as follows:
Thursday: 10am-7pm auction weeks only
Friday: 10am-3pm auction weeks only
Saturday: 10am-3pm weekly
(holidays may affect hours of operation)