Thank you for contacting BidStreet.ca. Customer satisfaction is very important to us. In order to expedite assisting you, please refer to our list of FAQs (see below). If you are still in need of assistance, please complete the above form and a BidStreet Team Member will get back to you shortly. Please note, emails are normally addressed Tuesday 9am - Saturday 2pm. Holidays may affect response time.
Sorry some items were overlooked and for the inconvenience caused to you. A BidStreet Team Member will be happy to assist you the next time you are in the store.
Sorry for any inconvenience caused to you. Please bring in the defective product(s) next time you visit the store and a BidStreet Team Member will be happy to address the issue accordingly.
While our website is not currently set up for shipping, we will gladly send out your order. Shipping is done once a week, usually on Fridays. Please reply to this email for further information.
Late Pick Up
Advising us of a delayed pick up is much appreciated. In order to expedite late pick up requests, we encourage users to pay online to ensure products are held.
Relisting a won item is not our policy. You will be required to visit the store where a BidStreet Team Member will be happy to address your request accordingly.
Removing a Bid
Unfortunately, it is not possible to remove a bit once placed. Should you win the item, please come into the store and a BidStreet Team Member will deal with it accordingly.
Incorrect Listing Information
Thank you for bringing this to our attention. A BidStreet Team Member will investigate further and make the necessary corrections.
Pick Up/Hours of Operation
A BidStreet Team Member will be happy to assist you with your pick up during our regular store hours. Hours may be affected by holidays. Business hours are as follows:
Sunday-Tuesday - closed
Wednesday-Friday - 10am-7pm