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Thank you for contacting Customer satisfaction is very important to us. In order to expedite assisting you, please refer to our INFO/FAQs below. If you are still in need of assistance, please complete the above form and a BidStreet Team Member will get back to you shortly. Please note, emails are normally addressed Tuesday 9am - Saturday 2pm. Holidays may affect response time.

Missing Item(s)
Our team is trying its best to minimise this occurrence and we apologise for the inconvenience. A BidStreet Team Member will be happy to assist you the next time you are in the store to locate your missing item. Please bring all pertinent information i.e. listing ID and SKU. Unfortunately, on rare occasions, items go missing. If your missing item cannot be located, BidStreet will remove the cost of the product from your receipt, and/or process a return payment if payment was made prior to pick up.
Defective Product(s)
If a product is defective and the issue was not stated in the listing, please bring the defective product(s) back to BidStreet and a Team Member will be happy to address the issue accordingly. Please be advised, products listed as being “AS-IS” are to be treated as Final Sale.
Due to circumstances beyond our control, shipping of parcels has been suspended. Until further notice, all items must be picked up at our store location. Please contact the office if you have any questions regarding this change in policy.
Late Pick Up
In order to accommodate late pick up requests, customers must pay for all won items within seven (7) days of auction close. For your convenience, payment can be made either using PayPal or EMT (etransfer). Also, please call or email us with your expected pick up date.
Turn Downs/Relist
Relisting a won item is not our policy. Members must pay for all won items, however if the member is experiencing "buyer's remorse" or bid on an item in error, they may refuse the item and pay a 25% restocking fee (25% of the bid price on the item) due on the current invoice. Failure to do so may result in the member's account being cancelled. Please visit the store and a BidStreet Team Member will deal with this issue accordingly.
Removing a Bid
BidStreet cannot remove a bid during the auction once placed. Should you win the item, please come into the store and a Team Member will deal with it accordingly.
Incorrect Listing Information
Thank you for bringing this to our attention. A Team Member will investigate further and make the necessary corrections to the online listing.
Consignor Inquires
Thank you for your interest in listing with BidStreet. Your email has been forwarded to the approrioate Team Member who will contact you if your offer is of interest to us.
Pick Up/Hours of Operation
Once you have successfully won an item, you have seven (7) days to pay for and pick up your items at our retail location. Prepaid orders will be picked and ready for pick up within 24 hours and given priority service. Following the day of the auction, you have the Wed, Thurs, Fri, Sat and the following Wed to pick up the items you have won. The following Wed gives you the opportunity to pick up two (2) weeks’ worth of won auction items. A Team Member will assist you with your pick up during our regular store hours. Hours may be affected by holidays. Regular business hours are as follows:
Sunday-Tuesday: closed
Wednesday & Thursday: 10am-7pm
Friday: 9am-3pm
Saturday: 9am-2pm