Help

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If your issue is not addressed below, please CONTACT US.

Q. How can I recover a lost or forgotten password?

A. Send yourself a password reset via email.

  1. From the sign in page select the Forgot password? link or click here.
  2. Enter the email address associated with your account and click the [Submit] button.
  3. Check your email inbox. If the email does not arrive in your inbox be sure to check your junk/spam folders.
  4. Click the reset link in that email.
  5. Choose a new password.

 

Q. How do I change my password?

A. You can change your password at any time.

  1. Once logged into your account, click the "MY STREET" drop down
  2. Click on "Account."
  3. From the left hand menu, under "Account" select "Password."
  4. Enter your current password.
  5. Choose your new password.
  6. Save your changes by clicking the [Change Password] button.

 

Q. Why am I not receiving any emails?

A. If you are not receiving expected site emails, please check the following:

  1. Check your junk/spam mail folder or spam filter for the missing emails.
  2. Make sure the email address registered on our site is entered correctly.
  3. Verify your email client, such as Outlook, is not in “offline” mode.
  4. If you use a POP3 connection to retrieve your email, please verify the emails were not downloaded to a different computer.

     If you are still not receiving our emails, please contact us.

 

Q. How do I change the email address tied to my account?

A. You can change your email address by editing your account details within your “MY STEET” area under "Account."

 

Q. Why do I get a warning message that my selected username is invalid?

A. Every user must select a username for their account. The username can only contain letters, numbers, underscores, and hyphens. We recommend replacing all [spaces] with either an underscore or hyphen.

Incorrect: MY Username
Correct: MY-Username
Correct: MY_Username

Or, it says the username selected is already in use.

Usernames are unique. Two users cannot share the same username. If you get a notice during registration that your username is already in use, you will need to select a different username.

 

Q. Why does it say my email address is already in use?

A. If you get a notice that your email address is already in use when creating an account, this means you have already created an account with us at some point. If you do not remember your login information, please enter your email address into the forgotten password form and you will be able to reset your password and log in to your account.

 

Q. What if an item is missing from my wins?

A. Our team is trying its best to minimise this occurrence and we apologise for the inconvenience. A BidStreet Team Member will be happy to assist you the next time you are in the store to locate your missing item. Please bring all pertinent information i.e. listing ID and SKU. Unfortunately, on rare occasions, items go missing. If your missing item cannot be located, BidStreet will remove the cost of the product from your receipt, and/or process a return payment if payment was made prior to pick up.

 

Q. What if an item is defective?

A. If a product is defective and the issue was not stated in the listing, please bring the defective product(s) back to BidStreet and a Team Member will be happy to address the issue accordingly. Please be advised, products listed as being “AS-IS” are to be treated as Final Sale.

 

Q. What if I want/need my items shipped?

A. Our website is not currently set up to automatically add shipping costs, however, we will gladly send out your order.  Shipping is done once a week, usually on Fridays. Please do not pay for your invoice until shipping costs have been added. For further information, email us with the subject heading SHIPPING REQUEST.

 

Q. What if I am unable to pick up my items within seven (7) days?

A. In order to accommodate late pick up requests, customers must pay for all won items within four (4) days of auction close. For your convenience, payment can be made either using PayPal or EMT (e-Transfer). Items must be picked up within two (2) weeks to avoid a surcharge. Please call or email us should you be experiencing extenuating circumstances with your expected pick up date.

 

Q. What if I won an item and don't want it any more?

A. Relisting a won item is not our policy. You will be required to visit the store where a Team Member will be happy to address your request accordingly. The management reserves the right to add a surcharge to your account should you refuse to pay for your item(s).

 

Q. What if I placed the wrong bid on a listing?

A. BidStreet cannot remove a bid during the auction once placed. Should you win the item, please come into the store and a Team Member will deal with it accordingly.

 

Q. I won something, now what?

A. Once you have successfully won an item, you have four (4) days to pay for and pick up your items at our retail location. Prepaid orders will be picked and ready for pick up within 24 hours and given priority service. Following the day of the auction, you have the Wed, Thurs, Fri, Sat and the following Wed to pick up the items you have won. The following Wed gives you the opportunity to pick up two (2) weeks’ worth of won auction items. Items must be picked up within two (2) weeks to avoid surcharges. A Team Member will assist you with your pick up during our regular store hours. Hours may be affected by holidays. Regular business hours are as follows:
Sunday-Tuesday - closed
Wednesday-Friday - 10am-7pm
Saturday 9am-2pm