Q. How can I recover a lost or forgotten password?

A. Send yourself a password reset via email.

1. From the sign in page select the Forgot password? link or click here.
2. Enter the email address associated with your account and click the [Submit] button.
3. Check your email inbox. If the email does not arrive in your inbox be sure to check your junk/spam folders.
4. Click the reset link in that email.
5. Choose a new password.

Q. How do I change my password?

A. You can change your password at any time.

1. Once logged into your account, click the "MY STREET" drop down
2. Click on "Account."
3. From the left hand menu, under "Account" select "Password."
4. Enter your current password.
5. Choose your new password.
6. Save your changes by clicking the [Change Password] button.

Q. Why am I not receiving any emails?

A. If you are not receiving expected site emails, please check the following:

1. Check your junk/spam mail folder or spam filter for the missing emails.
2. Make sure the email address registered on our site is entered correctly.
3. Verify your email client, such as Outlook, is not in “offline” mode.
4. If you use a POP3 connection to retrieve your email, please verify the emails were not downloaded to a different computer.

     If you are still not receiving our emails, please contact us.

Q. How do I change the email address tied to my account?

A. You can change your email address by editing your account details within your “MY STEET” area under "Account."

Q. Why do I get a warning message that my selected username is invalid?

A. Every user must select a username for their account. The username can only contain letters, numbers, underscores, and hyphens. We recommend replacing all [spaces] with either an underscore or hyphen.

Incorrect: MY Username
Correct: MY-Username
Correct: MY_Username

Or, it says the username selected is already in use.

Usernames are unique. Two users cannot share the same username. If you get a notice during registration that your username is already in use, you will need to select a different username.

Q. Why does it say my email address is already in use?

A. If you get a notice that your email address is already in use when creating an account, this means you have already created an account with us at some point. If you do not remember your login information, please enter your email address into the forgotten password form and you will be able to reset your password and log in to your account.

Q. What if an item is missing from my wins?

A. Our team is trying its best to minimise this occurrence and we apologise for the inconvenience. A BidStreet Team Member will be happy to assist you the next time you are in the store to locate your missing item. Please bring all pertinent information i.e. listing ID and SKU. Unfortunately, on rare occasions, items go missing. If your missing item cannot be located, BidStreet will remove the cost of the product from your receipt, and/or process a return payment if payment was made prior to pick up.

Q. What if an item is defective?

A. You have seven (7) days from pick up in which to inform BidStreet of an issue with your item. If a product is defective and the issue was not stated in the listing, please bring the defective product(s) back to BidStreet and a Team Member will be happy to address the issue accordingly. Please be advised, products listed as being "AS-IS" are to be treated as Final Sale.

Q. What if I want/need my items shipped?

A. Shipping is available throughout Ontario and items are sent using Canada Post. Contact the store during regular business hours for a shipping quote or shipping estimates can be done using the Canada Post rate calculator: https://www.canadapost.ca/cpotools/apps/far/business/findARate?execution=e1s1. A $5-$15 handling fee may apply.

Q. What if I won an item and don't want it any more?

A. Your bid is a contract between you and the listing creator. If you had the highest bid and won the item, you entered into a legally binding purchase contract. Some exception may apply. For complete details, please review our Return Policy.

Q. What if I placed the wrong bid on a listing?

A. BidStreet cannot remove a bid during the auction once placed. Should you win the item, please come into the store and a Team Member will deal with it accordingly.

Q. I won something, now what?

A. All items must be paid for within 10 days of auction date. At the end of this period, any and all unpaid items will be relisted as of end of close that Friday. Repeat offenders will have their account deactivated. Reactivation will be at the discretion of management.

Q. What if I am unable to pick up my items within the specified time?

A. Please call or email us should you be experiencing extenuating circumstances and cannot meet the pickup date requirements.

Regular business hours are as follows:

Sunday-Wednesday: closed
Thursday: 10am-7pm auction weeks only
Friday: 10am-3pm auction weeks only
Saturday: 10am-5pm weekly
(holidays may affect hours of operation)